With the proliferation of modern tech devices, internet connection has become indispensable. From smart TVs to smart cameras, there are a plethora of smart devices most homeowners have invested in. With these devices in place, you can be sure that life has become more comfortable and convenient. To operate or utilize these devices, a good internet connection is paramount.
When it comes to internet connectivity, you can consider investing in a carrier that offers a reliable Wi-Fi network. A good example is Comcast’s Xfinity. Unlike other carriers, this one offers a reliable network coverage nationwide. With an accessory such as the Xfinity router, you will be able to connect all your devices to the internet and utilize them the way you please. However, this router is not immune to normal diagnostic issues such as the online light going off.
If you are a first-time user, you may freak out. The good news is that you can now troubleshoot this problem and solve it on the go. In this article, we shall take a closer look at how to troubleshoot Xfinity router online light off, alongside other vital facets.
Why Is The Xfinity Router Online Light Off
First and foremost, the ‘Power’ light and ‘Online’ light on your Xfinity router ought to glow at a full level anytime you have powered the router. However, if you notice that those lights are either blinking or dull, that’s a clear manifestation that something is wrong. Technically, your internet might be unstable.
In case the Xfinity router online light is off, chances are that your ISP may be experiencing a number of issues. Worse still, they might be working on the network. Other times, the modem, router, or the splitter might be faulty and thus might prompt you to replace them. Apart from this, the cable might be loose, and so forth. Consequently, your router may not connect to the internet as expected. Here is a breakdown of what could be causing this problem.
1) There is an Xfinity Outage
One of the leading causes of this problem could be an outage on Xfinity’s end. Here, the ‘Online’ light might either go off or start flashing. Such occurrences are expected as they usually happen whenever there is a pre-scheduled maintenance service. To determine whether there is any maintenance works going on, you can consider visiting Xfinity’s website or contacting their customer support.
2) Your router has issues
Besides Xfinity outage, a faulty router can also lead to the same problem. For instance, if there was a power surge, the functionality and productivity f your router might be adversely affected. Therefore, you might have issues whenever you want to connect to the internet.
3) The splitter has issues
Sometimes, the splitter might have issues and thus affect your internet connection. To start with, you will note that the incoming connection is typically divided into 3 different links. One of the links usually goes to the TV.
The other one goes to your mobile phone, and the last one goes to the Xfinity router. In case the splitter is faulty and fails to split the internet link, your internet connection will be adversely affected.
4) Loose coaxial cables.
The above-mentioned cable is normally used to connect the Xfinity router to the internet. In case you have created a fresh connection, the ‘Online’ light can go off due to a loose coaxial cable. To determine whether the cables are loose or not, you can go ahead and check the state of these cables and then fasten the loose ones. Ideally, these coaxial cables should be tightly fastened into their slots. Once these wires are plugged in securely in their individual slots, be sure that this problem will be kept at bay.
5) Slow internet speeds
Different service providers usually offer different packages to all their customers. Xfinity is not an exception. There are some packages that come with a high upload and download speeds. Typically, if your package of choice has a low upload and download speed, be sure that your router’s online light might go off. Also, if there is bad weather, speed degradation, or technological malfunction, the same problem might be imminent.
6) Errors during the updating process.
Just like any other device, your router needs to be updated every now and then so that it can continue functioning optimally. If the router does not update correctly, the ‘Online’ light will go off and thus hinder you from connecting to the internet.
How To Troubleshoot Xfinity Router Online Light Off
Since we have established some of the reasons why the Xfinity router online light might go off, time is ripe for you to know how you can remedy these issues on the go. Some of the ideas that can help you to get started include:
1) Restart your router
Unlike other solutions, this is one is quite easy to implement. This is because it only takes a few minutes, and you will be able to fix the problem. To restart your router, you should first unplug the power cord from the router and let the Xfinity router to remain unplugged for about 10 minutes.
After that, plug in the power cord. Once the power cord is plugged in, the router will boot for a few minutes and then allow your devices to connect to the internet. Here, you can check whether the online light will either remain on or go off. In case the online light goes off, consider the next solution.
2) Check the state of your coaxial cables and connectors
Like we previously mentioned, damaged or loose cables can make the Xfinity router online light to go off. Therefore, you should check the state of each cable and fasten it if at all it is loose. Sometimes, the cables can be damaged yet, they are well secured in their respective slots.
The good news is that it is very easy to distinguish a damaged cable from one that is not. If the cables are damaged, you can replace them. In case you fasten the coaxial cables or replace them and still fail to see the Online light on your Xfinity router, chances are that splitter has issues.
3) Check whether the splitter is damaged or not
If the splitter is damaged, you will not see the online light on your router. To ascertain that your current splitter is not damaged, you can consider using another splitter and see if you will see the online light. In case, the light pops up, chances are that the previous splitter had issues or was damaged. Replacing it might remedy the problem on the go.
4) Determine whether there is a service outage with Xfinity
In case your Xfinity router does not show the online light, chances are that Xfinity is experiencing a service outage or there is some maintenance going on. Like we mentioned above, you can contact this service provider on phone or through their official website. If this is the case, you may have to wait until they fix the issue from their side so that you start receiving the internet signal. To affirm this, you will see the online light on your router.
5) Replace your router
If you have ruled out that there is no service outage with Xfinity and everything is working optimally, chances are that the router has issues. If you have a laptop, you can connect it with the Ethernet cable directly.
In case the laptop is able to access the internet, chances are that the router has issues and might need to be replaced. If your router was bought one leased with a warranty, you can get one free of charge. However, if the warranty period is over, you may have to dig deeper into your pocket as you will need to part with some bucks in order to get a new model.
6) Reach out to the Xfinity support team
Although all the above-mentioned solutions have failed to bore fruits, the only alternative left is to contact the Xfinity support team. Here, you can call them on phone or then narrate your story. Once you contact them, you will be asked a number of details in order to verify your identity and then be given the way forward.
Your line will be tested in order to fix the problem. Better still, a tech guy can be sent to your home so that he can fix the problem manually. If the problem cannot be solved, you may have to replace the router. However, this decision will be based on the findings of the tech guy.
From Xfinity service outage to errors in the updating process, there is a myriad of issues that can make the Xfinity router online light to go off. However, there are many solutions to solve this problem, such as the ones we have outlined above. If everything fails, contacting the Xfinity customer support team might be the only solution left. By doing so, you will be able to see the online light on your Xfinity router and thus be able to connect to the internet. Consider all the ideas we have mentioned above, and Xfinity router online light off issue will be a thing of the past.