Xfinity WiFi Connected But No Internet Access: How To Fix

With the advent of modern technology, the use of internet has increased tenfold. As we speak, we rely on the internet to communicate, work online, do business online, learn online and even access healthcare services. As a result, most homeowners have now resorted to installing high-quality internet connection in their homes.

When it comes to how one can access the internet at home, there is a myriad of ways that can help you get started. One of the noble ways to enjoy internet in your home is by using the Wi-Fi internet. Currently, there are many service providers who are willing and ready to serve you with Wi-Fi internet. Xfinity, which is essentially powered by Comcast, is a good source of internet for millions of homeowners out there. Although Xfinity Wi-Fi works perfectly well, there are instances your devices may remain connected to the network, but you can’t access the much-desired internet connection.

Consequently, you may not be able to surf the internet, stream online videos, and so forth. In this article, we shall take a closer look at why your Xfinity Wi-Fi connected but no internet access, and other related ideas that might be of help to you.

Why Xfinity WiFi Connected But No Internet Access

Just like any other great internet service provider, Xfinity offers the much-needed stable internet connection to all users. When it comes to strength and speed of internet connection, be sure that you will not be disappointed. The good news is that you can now enjoy this internet using devices such as a router or a modem. Better still, you can get their gateway included in the service you have subscribed to.

However, there are instances when you can no longer access the internet as intended. Whether you are submitting your office files online or accomplishing other urgent tasks online, the last thing you would ever wish to experience is where Xfinity Wi-Fi connected but no internet access issue surfaces. The following are some of the causes of this problem:

1) Your Wi-Fi adapter has issues

One of the primary reasons for this problem could be due to your Wi-Fi adapter. This is because the adapter may stop working all of a sudden, thereby hindering your devices from remaining connected to the internet, despite having a good Wi-Fi connection.

2) Faulty modem

Besides having a faulty Wi-Fi adapter, the Xfinity modem might have issues. Such is usually the case whenever it gets damaged. To get the internet back on track, you need to replace the damaged modem. You can contact Xfinity to provide you with another one, and your internet connection will resume.

3) 3rd party antivirus software

The presence of a 3rd party antivirus software on any of your devices can cause this problem to emanate. Unlike other programs, this software is fond of giving false positives in a bid to keep your computer free of malware. If you encounter this problem on your laptop, try to turn off the antivirus and see if the problem will persist or not.

How To Fix Xfinity WiFi Connected But No Internet Access Issue

Since we have established some of the causes of the problem mentioned above, time is ripe for you to know how you can fix or diagnose this issue. By doing so, you will be able to get your internet back up and running. Some of the ideas that can help you get started include:

1) Restart your Wi-Fi adapter

Once you encounter the problem mentioned above, the first thing you should do is to restart your Wi-Fi adapter. In any case, as we have illustrated above, your Wi-Fi adapter may stop working optimally due to several issues. Restarting it is one of the best remedies to deal with this problem. 

Once you restart the router, try and see if your smartphone or laptop can connect to the internet once again. If nothing was technically wrong with it, your devices should be able to access the internet right away.

2) Try and see if other devices can connect to the internet

Sometimes, your router and modem can be working perfectly well, but your internet device cannot access the internet. If this happens, you should first rule out any problem with the device you are using to connect to the internet. 

In case you are using a smartphone to connect to the internet, try and use another device and see if it will connect to the internet successfully. If the other device connects and accesses the internet, it shows that your previous device has configuration issues with the network.

In this case, you can try to reboot the device and see if it will connect to the network once again. By rebooting the device, be sure that you will be able to eliminate the bug that might be hindering it from accessing the internet. For optimal results, you should reboot the device and then wait for a few seconds before you can now connect to the Xfinity network.

3) Restart the gateway

Besides the methods listed above, restarting the gateway can be a panacea for the ‘No internet Access’ issue. To do this, you just need to unplug your gateway and then wait patiently for a few minutes.

After 5 minutes, you can now plug it on again and see if you can connect to the internet or not. Better still, you can choose to reset your gateway to the factory settings and then see how it goes. Ideally, it should be able to deal with this problem once and for all.

4) Clear your device’s cache

If you have been using your device for a lengthy period of time, chances are that it has accumulated a lot of cache that needs to be cleared. Whether you are using a smartphone or a laptop to access the internet, clearing the cache can help solve the Xfinity Wi-Fi connected but no internet access issue.

5) Reset the network settings

Your devices might be working optimally, but your network setting may have issues. If you are using a laptop to access the internet, you should go to the ‘windows setting’ app on your laptop and then click on the Network and internet’ option. 

Click the ‘Status’ option and then scroll down and then select the ‘Network reset’ option. Click the ‘Reset now’ option, and then your network settings will be back to default settings. Your computer will restart, and after that, you can now connect to the Wi-Fi again. Ensure that you provide the right password, and you will be able to access the internet again.

6) Check whether your hardware connection has issues

If the ideas mentioned above have proved to be futile, chances are that your hardware connection has issues. For instance, if the cables or wires are not well connected, such problems are imminent.

Therefore, you should closely check all the internet-related cables and ensure that they are well connected and fastened. If a certain cable is not plugged in well, plug it back in and see if the problem will persist.

7) Check if there is a power outage in your locality

For you to continue enjoying a good internet connection, power is mandatory. Whether you are using a generator, solar panels or the electricity from the national grid, you need to have power in your home for your devices to remain connected to the internet.

If there is an outage in your area, your router will remain connected to your devices, but you will not be able to access the internet. In most cases, outages can be caused by adverse weather, hardware failure, maintenance issues, and so forth. If such activities have been taking place in your locality, chances of experiencing the ‘No internet access’ issue are very high.

Once there is a power outage in your area, it is imperative that you report the issue to Xfinity. All you need to do is to log in to your Xfinity account and then choose the outage map. This map shows the different Xfinity Wi-Fi routers that have been affected by the outage within your region. Thereafter, identify your locality within the map and then inform Xfinity. With this information at hand, Xfinity will keep you informed about the network status every now and then.

8) Disable 3rd party antivirus

We had earlier mentioned that an activated 3rd party antivirus can make you encounter this issue at one time or another. Such usually happens whenever the software wants to protect your computer from viruses and malware that might harm it. If you note that you cannot access the internet despite being connected to it, try to deactivate it and see if the problem will still recur. If the device accesses the internet again, consider disabling the antivirus or look for a better alternative.

9) Change your modem

Sometimes, your Xfinity modem might get damaged and, as a result, hinder you from accessing the internet as desired. If your Xfinity modem or gateway is faulty, consider replacing it with a new one. You can order one from Xfinity and then fix it in your home. By doing so, you will be able to solve the internet access issue on the go.

Final Words

Since staying online has become a basic necessity in the modern-day life, the ‘no internet access’ issue is the last thing you would ever wish to experience. If you rely on Xfinity internet, the ideas mentioned above can help you fix this problem outright and thereby enable you to enjoy a stable, fast, and strong Xfinity internet again. Consider these ideas, and you will be able to keep the Xfinity WiFi connection but no internet access problem at bay.

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